Customers of United Bank for Africa, otherwise known as Africa’s Global Bank have been lamenting the poor online banking services experience, as well as customer care representatives inability to resolve their complaints.
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Just like every other day, a lot of transactions take place, ranging from online payment to transfer of fund to relatives, payment for shopping or even withdrawal to have cash at hand.
But there have been complaints from customers of UBA on the hassle they go through accessing banking services especially through USSD codes, Mobile apps, and even getting payment from other banks.
However, the Africa’s Global Bank customers’ have taken to the bank official social media pages to lodge their various complaints.
“Been trying to contact you on all platform but nothing seem to be going. Will be expecting your prompt response. @UBACares @UBAGroup @UBAFoundation” @DAMBATASHOES a twitter user tweeted
@akadi_elizabeth, another twitter user posted “@CBN @UBAGroup WTH!!!. This keeps happening over and over again. I sent out money. I was debited and the person was not credited till now. My money has not been reversed too. Please do the needful, please.”
About a week ago, GMD, Oliver Alawuba led the commissioning of the new UBA Digital Experience Centre in Transcorp Hilton Abuja. It was after this publication that LinkedIn user, Mutiu Abayomi reemphasized on the need for the bank to increase their digital and e-banking penetrations.
According to him, “the bank has come of age and has become an house hold name. Hence, It’s very sacrosanct to brainstorm, deliberate, review, observe and recommend to chart a new prosperous path to more efficacy, efficiency, performance and productivity”.
Recall that Hon Mohammed Shamsudeen Bello representing Takai/Sumaila Federal Constituency of Kano State, a month ago expressed worry over the poor electronic transfer services of banks in the country, calling on the Central Bank of Nigeria (CBN) to urgently take steps to address the issue.
He argued that some customers who want to use such services to solve urgent financial needs and transactions usually experience failed e-transfers and efforts to escalate the issue are futile.
According to him, customers of financial institutions usually find it difficult to file complaints and get immediate resolutions over failed electronic fund transfers that occur on weekends and public holidays despite the CBN issuing a circular that this would not be the case.
UBA customers have taken to their social media platforms to tag the Group Chairman, Tony Elumelu, and the Central Bank of Nigeria so that the Africa’s Global Bank can do better.
@Operepete1
@UBACares is the most useless bank. How long will it take you to resolve an issue?
@trevorpeter40
Same problem here also
Uba is bad. I’m frustrated
@UBAGroup @UBACares @TonyElumeluFDN this transaction shows successful from me and the a receiver didn’t get it since yesterday. This is one of many cases I’ve been facing from your bank.
Beulah Misa
UBA for weeks now you people have not been able to resolve unauthorized deductions matter brought to your notice with various emails and messages been sent to you. Abeg make una do the needful ooo
Sly Ajani Sulaimon
Run for your life, UBA are thief, just remove money from my account without showing in transactions history and I called them they’re only apologizing that it’s system issue and the changes is non-fundable. Please stay away from them.
Meanwhile, the Head, Corporate Communications and Media Relations of UBA, Nasir Olanrewaju Rahmon did not respond to WhatsApp and text messages requesting for the bank’s reaction.
